Jeshamine Shipping Policy

Last Updated: September 8, 2026

At Jeshamine, we want every order to feel easy from the moment you click checkout to the moment it arrives. We take care in preparing your purchases and work with DHL to help ensure your package reaches you safely and efficiently.

1. Order Preparation

Your order begins its journey with us.

After payment has been confirmed, we typically need 1–3 business days to prepare your order for shipment. This includes processing the order, checking the items, and preparing the package for dispatch.

Orders placed on weekends or public holidays are handled on the next business day.

During particularly busy periods, such as holidays or special promotions, preparation may take slightly longer.

2. Estimated Transit Time

Once your order has been processed and dispatched, the estimated delivery period is approximately 5–12 business days.

The actual delivery time can vary depending on your location and conditions affecting the shipment.

Customs clearance, weather, public holidays, transportation interruptions, and local delivery conditions may occasionally result in a longer delivery period.

Delivery estimates are provided for guidance and are not guaranteed dates.

3. Shipping Partner: DHL

Jeshamine ships orders using DHL.

Once your package has been collected by DHL, it travels through the carrier's delivery network toward your destination. Where tracking is available, we'll provide the relevant tracking details so you can follow your order's progress.

Please allow some time after dispatch for the first tracking scan to appear.

4. Shipping Fees

Shipping costs are determined based on your delivery destination, package details, and the available shipping service.

Any applicable shipping charges will be clearly displayed during checkout before your order is completed.

5. International Delivery

For orders shipped internationally, the package may be required to pass through customs.

Depending on the destination country's regulations, the recipient may be responsible for import duties, taxes, customs fees, or other charges associated with the shipment.

These fees are determined by local authorities and are not controlled by Jeshamine unless specifically stated otherwise at checkout.

Customs processing may also add additional time to your delivery.

6. Please Review Your Address

Before placing your order, please make sure your delivery information is accurate and complete.

In particular, verify your:

• Full name

• Street and building address

• Apartment or unit number

• City and postal code

• Phone number and email address

If you notice an error after completing your order, contact us as soon as possible. We'll try to help before the order is dispatched, but we cannot guarantee that changes can be made after processing or shipment has begun.

If DHL returns a package because of an incorrect or incomplete address, additional shipping costs may apply for re-delivery.

7. When a Shipment Is Delayed

We understand that waiting longer than expected can be frustrating.

While we aim to dispatch orders promptly, delivery may occasionally be affected by circumstances such as:

• Customs inspections

• Severe weather

• Transportation disruptions

• Local delivery delays

• Public holidays

• Carrier network issues

If your tracking information indicates a delay, please allow additional time for DHL to complete delivery.

If tracking has not updated for an extended period, please contact us with your order number and tracking numberso we can assist.

8. Damaged Parcels

We package orders carefully, but parcels can sometimes be damaged during transit.

If your order arrives damaged, please contact us promptly and provide your order number plus clear photographs of the package and the affected item.

We will review the information and work with you to determine the appropriate next step.

9. Your Tracking Says "Delivered"

If DHL's tracking system shows that your package has been delivered but you cannot find it, first check around your property and with household members, neighbors, reception desks, or other people who may have accepted the parcel on your behalf.

If the package is still missing, contact Jeshamine Customer Support with your order and tracking information so we can help investigate.

10. Delivery Circumstances Outside Our Control

Jeshamine is responsible for preparing and dispatching your order, but certain parts of the delivery process are handled by DHL and local authorities.

We are not responsible for delays caused by circumstances beyond our reasonable control, including customs clearance, severe weather, transportation disruptions, or incorrect delivery information provided by the customer.

We will, however, make reasonable efforts to assist when a delivery issue arises.

11. Policy Changes

Jeshamine may revise this Shipping Policy from time to time as our shipping arrangements or business practices change.

Any updates will be published on this page with the applicable revision date.

Need Assistance?

If you have questions about shipping or need help with a particular order, please contact Jeshamine Customer Support.

For quicker assistance, include your order number and tracking information in your message.

Thank You for Choosing Jeshamine

We appreciate your order and the trust you place in our store. Our goal is to make every step of the delivery journey as smooth and dependable as possible.

Jeshamine — thoughtfully chosen, carefully prepared, and on its way to you.

Company name: THE REAL ESTATE PARTNERS LIMITED

Address: C/O M J Goldman Chartered Accountants Hollinwood Business Center, Albert Street, Oldham, United Kingdom, OL8 3QL

Company number: 08853358

Store Email: admin@jeshamine.com